What time is check-in and check-out?

Check-in is at 4:00 pm and check-out is at 11:00 am. Early check-in or late check-out packages may be available for purchase based on availability.

Is The Water Street Inn within walking distance of downtown?

Absolutely. We are steps from historic landmarks, restaurants, and shops. Downtown Portsmouth is a scenic 10-minute walk over the Memorial Bridge, and Kittery Foreside is just 0.5 miles away.

Are there employees on the property if I need assistance?

The inn is a self-check-in property. Housekeeping staff are onsite for room turnovers and common area cleaning. Personal concierge services are available via text.

What are the hours of operation for concierge services?

Concierge services run daily from 8:00 am to 8:00 pm. If you experience issues checking in outside of these hours, please call or text 207-707-8855.

Is parking available at The Water Street Inn?

Yes. We offer onsite parking with one car per reservation. Additional street parking is available on Newmarch Street.

What if I need to check in late?

If you plan to arrive after 8:00 pm, please call or text us so we can provide parking and check-in instructions.

Can I smoke at The Water Street Inn?

The Water Street Inn is a non-smoking property, including cigarettes, vapes, and marijuana. A $250 fee will be applied if smoking is detected in guest rooms.

Are children allowed at The Water Street Inn?

We prefer the property to be adults only.

Is The Water Street Inn wheelchair accessible?

No. As a historic property, there are steps leading into all exterior doors.

Is there an elevator?

No. Due to the historic nature of the building, an elevator could not be added. If stairs are a concern, please let us know and we will do our best to place you on a lower floor if available.

What room types are available at The Water Street Inn?

We offer Standard King and Queen Rooms, a Double Queen Room, and a King Suite in Room 7 with a private entrance.

What room amenities come with each reservation?

All rooms include complimentary Wi-Fi, flat-screen TV, lobby snacks and coffee, an ensuite bathroom, hair dryer, iron and ironing board, shower products, and plush hypoallergenic down bedding.

Is it possible to order an extra bed or baby cot?

Yes. A Pack n Play can be added to your room for a $25 fee. Please request this in advance at hello@waterstinn.com.

Are roll-away beds available?

Roll-away beds are available for $50 per night in Rooms 1, 2, and 7 only. If your party exceeds room occupancy limits, we recommend booking additional rooms or exploring our sister properties, The Sailmaker’s House or Hotel Thaxter.

Do you offer complimentary breakfast?

No. However, complimentary coffee, tea, snacks, and granola bars are available.

Do you offer luggage storage before check-in or after check-out?

We do not offer luggage storage. We recommend storing luggage in your vehicle. If you do not have a vehicle, please contact hello@waterstinn.com to discuss alternatives.

Is there a microwave or kitchen on-site?

There is no shared kitchen or microwave. Room 7 includes a kitchenette and mini refrigerator at no additional cost. For other rooms, portable mini refrigerator rentals (6-can size) are available for $15.

How do I book my accommodation?

Reservations can be made directly on our website. Select your dates and number of guests to view availability, pricing, and optional add-ons before completing your booking.

How do I know that my reservation is confirmed?

You will receive a confirmation email and text message after booking. We highly recommend double checking the e-mail and phone number you provided on your initial booking confirmation. If you need to update your contact information, please e-mail: hello@waterstinn.com.

Can I book by telephone or email?

We encourage guests to book online for real-time availability and pricing. For assistance, email hello@waterstinn.com.

I made a reservation but did not receive confirmation. What should I do?

Please check your spam folder and confirm your email and phone number were entered correctly. If needed, contact hello@waterstinn.com.

What is the required age to book a room?

Guests must be at least 21 years old. Reservations will be canceled if age requirements are not met.

How many rooms can I book at once?

You may book as many rooms as are available. For full property buyouts, please contact hello@waterstinn.com.

Do you require a deposit or payment in advance?

Standard and Military Rates require the first night’s stay at booking, with the remaining balance due 3 days prior to arrival. Non-refundable rates require full payment at booking.

Do you require a security deposit?

Yes. A $100 security deposit is held via credit card during digital registration and released after room inspection if no damages are found.

How do I pay for my accommodation?

Remaining balances are charged automatically 3 days prior to check-in using the card on file. Reservations must be paid in full to receive check-in information.

Can I make a reservation without a credit card?

No. A valid credit card is required to confirm all reservations.

Do you offer special discounts?

We currently offer a military discount. Valid military ID is required prior to check-in.

How do I cancel my booking?

To make changes or cancel a reservation, please contact hello@waterstinn.com.

How do I know my reservation is canceled?

You will receive a cancellation confirmation unless booked through a third-party site. Refunds take 5 to 10 business days to process.

What are your cancellation conditions?

Flexible reservations must be canceled by 4:00 pm local time at least 72 hours prior to arrival to avoid penalties. Non-refundable reservations are not eligible for refunds or changes. Third-party bookings follow the policy listed on your confirmation.

Do you offer special packages, promotions, or gift cards?

Yes. Gift certificates are available online or onsite until 8:00 pm. Seasonal packages and promotions are listed on our website.

How do I retrieve lost and found items?

Contact us at 207-707-8855 with a description of the item and dates of stay. Items are held for 30 days and can be shipped at the guest’s expense.

How do I request an accessible invoice or tax receipt?

Email hello@waterstinn.com with your reservation number. Please allow up to 3 days for processing.

Can I make special requests for celebrations?

Yes. We can assist with room décor, cakes, flowers, chocolates, and other surprises. Advance notice and fees may apply.

Are the rates on your website per night or for the entire stay?

Rates are listed per night. Total costs, including taxes and fees, are displayed during the booking process.

Are taxes and fees included in prices?

Taxes and fees are not included in the nightly rate but are shown in the total before booking is completed.

One dog is allowed in King Suite Room 7 only. A $50 non-refundable pet fee per night applies, with a 50-pound weight limit. Dogs may not be left unattended or allowed in common areas. Service animals are exempt.

How can I contact The Water Street Inn?

Call or text 207-707-8855, email hello@waterstinn.com, or visit us at 6 Water Street, Kittery, ME 03904. For reservations, visit www.waterstinn.com.

Frequently Asked Questions

Welcome to The Water Street Inn FAQ. Here you’ll find answers to common questions about check-in, parking, amenities, and more. Located along the back channel of the Piscataqua River in Kittery, The Water Street Inn offers a relaxed, self-check-in experience just steps from historic sites, great dining, and scenic waterfront walks.

General Information

Check-in is at 4:00 pm and check-out is at 11:00 am. Early check-in or late check-out packages may be available for purchase based on availability.
Absolutely. We are steps from historic landmarks, restaurants, and shops. Downtown Portsmouth is a scenic 10-minute walk over the Memorial Bridge, and Kittery Foreside is just 0.5 miles away.
The inn is a self-check-in property. Housekeeping staff are onsite for room turnovers and common area cleaning. Personal concierge services are available via text.
Concierge services run daily from 8:00 am to 8:00 pm. If you experience issues checking in outside of these hours, please call or text 207-707-8855.
Yes. We offer onsite parking with one car per reservation. Additional street parking is available on Newmarch Street.
If you plan to arrive after 8:00 pm, please call or text us so we can provide parking and check-in instructions.
The Water Street Inn is a non-smoking property, including cigarettes, vapes, and marijuana. A $250 fee will be applied if smoking is detected in guest rooms.
We prefer the property to be adults only.
No. As a historic property, there are steps leading into all exterior doors.
No. Due to the historic nature of the building, an elevator could not be added. If stairs are a concern, please let us know and we will do our best to place you on a lower floor if available.

Rooms & Amenities

We offer Standard King and Queen Rooms, a Double Queen Room, and a King Suite in Room 7 with a private entrance.
All rooms include complimentary Wi‑Fi, flat-screen TV, lobby snacks and coffee, an ensuite bathroom, hair dryer, iron and ironing board, shower products, and plush hypoallergenic down bedding.
Yes. A Pack n Play can be added to your room for a $25 fee. Please request this in advance at hello@waterstinn.com.
Roll-away beds are available for $50 per night in Rooms 1, 2, and 7 only. If your party exceeds room occupancy limits, we recommend booking additional rooms or exploring our sister properties, The Sailmaker’s House or Hotel Thaxter.
No. However, complimentary coffee, tea, snacks, and granola bars are available.
We do not offer luggage storage. We recommend storing luggage in your vehicle. If you do not have a vehicle, please contact hello@waterstinn.com to discuss alternatives.
There is no shared kitchen or microwave. Room 7 includes a kitchenette and mini refrigerator at no additional cost. For other rooms, portable mini refrigerator rentals (6-can size) are available for $15.

Reservation & Booking

Reservations can be made directly on our website. Select your dates and number of guests to view availability, pricing, and optional add-ons before completing your booking.
You will receive a confirmation email and text message after booking.
We highly recommend double checking the e-mail and phone number you provided on your initial booking confirmation. If you need to update your contact information, please e-mail: hello@waterstinn.com.
We encourage guests to book online for real-time availability and pricing. For assistance, email hello@waterstinn.com.
Please check your spam folder and confirm your email and phone number were entered correctly. If needed, contact hello@waterstinn.com.
Guests must be at least 21 years old. Reservations will be canceled if age requirements are not met.
You may book as many rooms as are available. For full property buyouts, please contact hello@waterstinn.com.

Payments, Deposits & Cancellations

Standard and Military Rates require the first night’s stay at booking, with the remaining balance due 3 days prior to arrival. Non-refundable rates require full payment at booking.
Yes. A $100 security deposit is held via credit card during digital registration and released after room inspection if no damages are found.
Remaining balances are charged automatically 3 days prior to check-in using the card on file. Reservations must be paid in full to receive check-in information.
No. A valid credit card is required to confirm all reservations.
We currently offer a military discount. Valid military ID is required prior to check-in.
To make changes or cancel a reservation, please contact hello@waterstinn.com.
You will receive a cancellation confirmation unless booked through a third-party site. Refunds take 5 to 10 business days to process.
Flexible reservations must be canceled by 4:00 pm local time at least 72 hours prior to arrival to avoid penalties. Non-refundable reservations are not eligible for refunds or changes. Third-party bookings follow the policy listed on your confirmation.

Other Information

Yes. Gift certificates are available online or onsite until 8:00 pm. Seasonal packages and promotions are listed on our website.
Contact us at 207-707-8855 with a description of the item and dates of stay. Items are held for 30 days and can be shipped at the guest’s expense.
Email hello@waterstinn.com with your reservation number. Please allow up to 3 days for processing.
Yes. We can assist with room décor, cakes, flowers, chocolates, and other surprises. Advance notice and fees may apply.
Rates are listed per night. Total costs, including taxes and fees, are displayed during the booking process.
Taxes and fees are not included in the nightly rate but are shown in the total before booking is completed.
One dog is allowed in King Suite Room 7 only. A $50 non-refundable pet fee per night applies, with a 50-pound weight limit. Dogs may not be left unattended or allowed in common areas. Service animals are exempt.
Call or text 207-707-8855, email hello@waterstinn.com, or visit us at 6 Water Street, Kittery, ME 03904. For reservations, visit www.waterstinn.com.